Knexus and Foviance Collaborate to Launch ‘Designing Customer Centric Experiences’ Live Webcast for Marketers

Knexus sub division, Knexus Digital, the digital marketing resource to connect, learn and grow, today announced their latest live webcast, ‘Designing Customer Centric Experiences’.

This Knexus live webcast is a one hour rapid learning opportunity, covering valuable industry expert’s insights, live case studies and Q&A session. The live webcast will be held at 1500 GMT, Wednesday, 27th January 2008.

Knexus Customer Experience Module expert, Marty Carroll, Director of Consultancy at Foviance, will discuss:

– The move away from designing website to designing cross channel experiences
– Getting users to design the experience rather than just evaluate it

– Visualising an experience during the design process

Participants can register for this live webcast at http://www.knexusgroup.com/view/707/complimentary/141179\.

-ends-

About Knexus Digital

Knexus Digital, the digital marketing resource to connect, learn and grow, is a sub division of Knexus. We provide digital marketing learning, intelligence and networking opportunities to the world’s leading brands.

Knexus Digital customers get quick, flexible access to the latest digital marketing learning and ideas from leading industry experts, tailored to their needs.

About Foviance

Foviance is a leading customer experience consultancy with a focus on delivering measurable benefits that works globally with some of the world’s best known brands.

With a heritage in website usability and data analytics, Foviance delivers consultancy to its clients about the effectiveness of their individual channels, such as mobile, web and call centre and how they combine in a cross-channel environment.

Foviance engages with its customers wherever they are in their product lifecycle, and provides insight so they understand how to improve, create and deliver excellent customer experiences.

Media inquiries
Sherlyn Lee
Marketing Manager, Knexus Ltd
t. +44 (0) 845 838 5316
e. sherlyn.lee@knexusgroup.com
www.knexusgroup.com