Customer Service is the key to our success at Sage Awards, says DMC Software

The Sage Awards 2009, held in Newcastle on 25th November, proved to be a massive success for DMC Software Solutions. DMC were awarded SalesLogix CRM Business Partner of the year and gained entry in to the Sage Circle of Excellence for extraordinary customer experience. On top of this, DMC Software has been crowned Overall Sage Circle of Excellence Winners, out of 1250 Sage Business Partners across the UK, the highest accolade awarded by Sage (UK).

Mike Ramsay managing director of DMC Software Solutions, still reeling in the success of last week’s awards said, “I am enthralled by DMC’s success at this year’s Sage Awards, this year has been an incredibly tough year for everyone, including us! However, through delivering outstanding customer service and investing in sales and marketing, we have come through it and triumphed. In fact we are 15% up on last year which in this climate is remarkable in its self.

“Receiving these awards is a great honour and I feel it highlights or devotion to continually put our client base first. Becoming the Overall Sage Circle of Excellence winner is an incredible achievement, and what makes it even more special is that this award is voted for by our valued customers. I’d like to take this opportunity to thank them for their continued support, the satisfaction of our customers is paramount and the quality of our relationships is what has helped us to achieve what we have in such a short space of time.”

The Sage Circle of Excellence Awards are judged using the Net Prime Promoter (NPP) score method, where customers are asked on a scale of 1 to 10 whether they would recommend DMC Software to a friend or colleague? Scores from 1 – 6 are classified as negative, 7 & 8 neutral and 9 & 10 positive feedback. The high score received by DMC Software clearly demonstrates the satisfaction of their client base with the levels of service received.

About DMC

DMC Software offer a host of software solutions to support the Customer Relationship Management (CRM) and Accounts functions within a business. In addition to this they offer high quality professional services, including development, training and technical support, ensuring businesses are provided with a solution that will increase efficiency and profitability.

For more information on any of the products available from DMC Software visit http://www.dmcsoftware.co.uk, email info@dmcsoftware.co.uk or FREEPHONE 0800 6522 423 to speak to a member of the sales staff.

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For more information please contact Jade Dixon-Winters, Marketing Executive.

Email: jadewinters@dmcsoftware.co.uk

Tel: +44 (0)1733 362120