As technology advances the way in which businesses communicate with their customers is changing, individuals are increasingly on the move and mobile communications play an important role in everyday lives. Therefore, businesses have had to change their approach to communication using emails and SMS messages to contact customers, particular in the B2C organisations.
In line with this shift, DMC Software, leading Sage Business Partner, has joined forces with Vocal to create a SMS Platform for SalesLogix. Seamless integration between SalesLogix and iModus, the SMS Messaging platform, allows SMS for SalesLogix users to send text messages direct from SalesLogix CRM, enhancing communication capabilities.
Craig Buck, Senior Account Manager at DMC Software comments, “The SMS for SalesLogix development is really exciting as the ability to send SMS/Text Messages from SalesLogix adds another dimension to an already strong package. It will provide marketing departments with the ability to send instant messages to clients and prospects alike, allow sales departments a greater degree of targeted communication, and allow service centres to send instant ticket status updates. It transforms SalesLogix from being a CRM package into an instant communication tool.”
SMS for SalesLogix CRM is quick to deploy and allows SMS Messages to be sent to individual contacts or groups of contacts. Accessed via the SalesLogix interface all messages sent are recorded in the notes and history tab allowing each SalesLogix user to view the communication history. In addition, unlike other text messaging applications SMS for SalesLogix does not have a character limit and longer messages are displayed as multiple pages, not multiple messages.
About DMC Software
DMC Software is a company that is experienced in providing Customer Relationship Management (CRM), Accounts and integrated business solutions for businesses of all sizes, across a broad range of industries including ACT! by Sage, Sage CRM, Sage SalesLogix CRM and Microsoft Dynamics CRM. With advanced development abilities DMC can tailor a solution to meet the exact requirements of a business, providing the tools and supporting services to increase efficiency and profitability.
For more information on the CRM solutions and professional services available from DMC Software visit www.dmcsoftware.co.uk. Alternatively, email info@dmcsoftware.co.uk or call FREEPHONE 0800 6522 423 to speak to a member of the sales staff.
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For more information please contact Jade Dixon-Winters, Marketing Executive.
Email: jadewinters@dmcsoftware.co.uk
Tel: +44 (0)1733 362120
