The ACI survey is published quarterly and annually with 186 major airports worldwide taking part, 54 of which are in Europe. Survey participants answer a number of questions about the quality of more than 36 service factors.
The airports in the contest were judged in terms of overall customer satisfaction, helpfulness and courtesy of staff, ease of flight connections, cleanliness, and check-in times. The airport actually came out on top in terms of service, but since it was placed in the smaller airports category, was not able to come out on top overall.
“We are extremely proud of these impressive results and the award confirms that staff members at KEF are world-class professionals. I would like to congratulate staff at KEF on their impressive performance,” said Oli Bjorn Hauksson, CEO of Isavia, the company that operates KEF.
Furthermore, in 2009, KEF was ranked the best airport in Europe and came in second in the same category for 2010. Furthermore, the airport was ranked third in terms of best airports in the world in 2004 to a group of airports with less than five million passengers a year.
More information about Iceland’s international airport can be found at www.kefairport.is/english.
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