Given the overabundance of terminology in the virtual assistants, chatbot and virtual agent industry, Chatbots.org, the leading business and research community in humanlike conversational AI, has provided 7 suggested terms that could be used to provide consistency.
A virtual assistant is an intelligent character on a website, in a game or in a smart phone app, which often looks like a 3D virtual human being. Although the virtual assistant industry is growing very fast, the terminology used is quite inconsistent and often confusing. Therefore, following their recently published list of 127 virtual assistant synonyms, Chatbots.org now suggests 7 excellent candidates which could be adopted by the industry.
The prediction by analysts that within the next few years least 15% of companies in the Fortune 1000 will use virtual assistants has been welcomed by the leading research and business community in human-like virtual assistants, Chatbots.org.
