A campaign by Templar Downie and London Underground done in 2004 to motivate staff to provide excellent customer service is still having an impact nearly five years later, see more at www.optimizeyourweb.com.
The campaign played a critical role in delivering record levels of customer satisfaction, according to independent research. It also succeeded in raising staff morale and increasing motivation levels amongst the 6,000 London Underground station staff.
The Motivation Awards is aimed at recognising excellence in all areas of staff motivation and performance improvement, and is in its third year. back in 2004 other winners at the Motivation Awards included Britannia, Jaguar, BSkyB, The AA, Bank of Scotland and Toyota.
For more information contact Richard Carlisle, Chairman of Templar Downie – www.templardownie.com
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